Support
How can we help?
Most answers are below. If not, a real person replies to every email, usually within two working days.
I bought an unlock. How do I restore it on a new phone?
Open the game, go to Settings and tap “Restore purchases”. Make sure you are signed in with the same Apple ID or Google account you used to buy it.
Are your games really free?
Yes. Every game is free to download and every level can be finished without paying. Optional purchases are restored for free with “Restore purchases”.
Do I need an account?
No. Every game works without an account. Signing in with Apple or Google is optional and only backs up your progress.
How do I get a refund?
Purchases are processed by Apple and Google, so refunds go through them: reportaproblem.apple.com for iPhone, or your Google Play order history for Android. If something is wrong with a game, email us first: we will try to fix it.
How do I delete my account and data?
In the game, open Settings › Account & cloud save › Delete account. It deletes your WhiskerWorks account and the cloud saves of every WhiskerWorks game immediately; your progress stays on your phone. You can also email bonjour@tazgo.ca and we will do it for you.
How do I move my progress to a new phone?
Sign in with Apple or Google in Settings › Account & cloud save on your old phone, then sign in with the same account on the new one.
Each game has its own support page?
Yes: open the game’s page on this site and follow “Support”, “Privacy” or “Terms” under the store buttons.
I found a bug!
Thank you! Email bonjour@tazgo.ca with the game, your device and what happened. A screenshot or screen recording helps a lot.